Built to Last Guarantee (Warranty)
Our Quality Commitment
At Coser Group, gear isn't just something we sell—it’s something we craft with our own hands in our Miami workshop. We build every pouch, bag, and accessory to withstand rigorous everyday carry, tactical operation, and harsh environments.
We stand behind our materials, stitching, and craftsmanship 100%. If a product fails due to a defect in craftsmanship or materials, we will fix it, replace it, or make it right under our Built to Last Guarantee.
What Is Covered
Our warranty protects the original owner against manufacturing and material defects for the functional lifetime of the product:
Stitching & Seams: Unraveling, popping, or structural seam failure under normal use.
Materials & Fabrics: Tears or fabric splits caused by factory material flaws (excluding excessive friction wear).
Zippers & Hardware: Failed zipper tracks, broken pulls, or cracked hardware buckles resulting from manufacturing defects.
MOLLE / Webbing: Detached webbing or failure of attachment structural points.
What Is Not Covered
While our gear is heavy-duty, no material is completely indestructible. Our warranty does not cover damage caused by normal aging, improper care, or abuse:
Normal Wear & Tear: Cosmetic scuffs, scratches, fabric fading, or gradual breakdown of water-resistant coatings over years of heavy friction.
Accidental Damage / Misuse: Tears, punctures, or burns caused by knives, sharp tools, open flames, chemical spills, or pet damage.
Unauthorized Alterations: Any self-modifications, custom stitching additions, or third-party alterations made to the original design.
Loss or Theft: Replacement of lost or stolen items or gear lost inside pouches.
How to File a Warranty Claim
If you experience an issue with your gear, filing a claim is simple and fast:
Take Photos: Capture clear photos of the overall product and a close-up photo showing the specific area of failure or defect. Note: Unedited, authentic photos of the physical gear are required; AI-generated/altered images will not be accepted.
Email Our Shop: Send an email to hello@cosergroup.us with the subject line:
Warranty Claim - [Your Name] - Order #[Your Order Number].
Include Description: Provide a brief explanation of how and when the failure occurred.
Claim Resolution Process
Evaluation: Our team will review your photos and claim details within 1–2 business days.
Repair vs. Replacement: If the issue can be restored to full functional strength, we will repair your item in our Miami bench shop. If the item cannot be repaired, we will manufacture a brand-new replacement in your original colorway (or equivalent if a material is discontinued).
Shipping: For verified manufacturing defects, Coser Group will cover return shipping and send your repaired or replacement gear back to you at zero cost.