Shipping & Returns Policy
Order Processing & Handcrafted Production
Every piece of Coser Group gear is designed, cut, and stitched by hand in small batches at our Miami, Florida workshop. We do not mass-produce or drop-ship.
Production Lead Time: Please allow 3 to 5 business days for hand-crafting and quality control prior to dispatch.
Order Tracking: As soon as your shipping label is generated, you will receive an automated email confirmation containing your tracking number.
Batch Releases: During heavy demand or limited collection drops, production lead times may extend up to 7 business days. Any delays will be clearly noted on individual product pages.
Shipping Rates & Delivery Estimates
Destination: United States (Domestic)
Shipping Method: USPS Ground Advantage®
Estimated Transit Time: 2 – 5 Business Days
Cost: Calculated at Checkout
Order Cancellations & Modifications
All sales are final once submitted. Because our gear is made to order, raw material cutting, pattern layout, and hardware prep begin immediately after checkout.
For this reason, we cannot accommodate order cancellations, item swaps, colorway changes, or shipping address modifications after your order has been placed. Please review your cart details thoroughly prior to completing checkout.
Return Policy (Made-to-Order Final Sale)
Because Coser Group products are built to order in small batches, we do not accept returns, exchanges, or store credit requests for buyer’s remorse, change of mind, or incorrect size selection.
To ensure you select the correct setup for your loadout, please review our detailed Sizing & Fit Guidance provided on each product page before purchasing.
Damaged, Defective, or Incorrect Items
We stand behind our build quality 100%. If your order arrives damaged during transit, defective in materials or craftsmanship, or with an error on our part, we will make it right immediately.
How to File a Claim:
Contact us within 7 days of delivery at hello@cosergroup.us.
Include your Order Number in the email subject line.
Attach clear photos showing the damaged/defective area or incorrect item received.
Resolution: Approved claims will receive a pre-paid return shipping label and a priority batch replacement built and shipped at zero additional cost under our Built to Last Guarantee.